Appointment Self-Serve now available!
Did you know the CESAX Services Coordinator is now offering drop-in 20-minute google meet appointments that you can book yourself on:

    • Tuesdays from 12PM-3PM, and
    • Fridays from 10AM-1PM

Visit this link to view availability and set up your appointment.

Online:

You can submit your claims online through Green Shield Canada’s website. You must register for Plan Member Online Services Portal to submit your receipts online. For faster processing, input your banking information to receive your payment via direct deposit in just 24 hours.

Direct Billing:

Your service provider, your dentist’s office or pharmacy for example, Dental Office or Pharmacy, may submit claims on your behalf at the time you receive your service. Your service provider will use your Green Shield ID number to look up your coverage, and will ask you to pay the remaining balance which will not be covered by your insurance.

Manually:

If you’d like to submit paper claims, you have the option to do so by taking the following steps below.

To submit your receipts manually, you need:

  1. Your Green Shield ID Number.
  2. All original itemized paid receipts.
  3. Medical referral or Doctor’s note with first claim if required.
  4. To fill out a claim form, which you can access here. To submit dental claims, use the dental claim form.

CESAX provides you with printed claims forms, along with one-on-one assistance in filling out your forms. As an added service, CESAX will mail your forms free of charge to Green Shield.

Processing Times: Claims take approximately two weeks to process, which includes the time to mail the reimbursement cheque to your address.

Direct Deposit: Students must register on the Online Services Portal at https://onlineservices.greenshield.ca/planmember/AccessMgmt/Public/SignOn.aspxgreenshield.ca, provide their banking information if they wish to use this option.

Status of Claim: Students may call 1-888-711-1119 toll free, or 519-739-1133 for current information on the status of their submitted claim.

Claim submission deadline: Claims must be received by Green Shield Canada within 12 months of the service date in order to be eligible for reimbursement on the expenses paid.

*Visit www.mycesax.ca/xuniversity to learn more about our name change from CESAR to CESAX.